https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5394022#M598349 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3060229">@Sarrund</a>&nbsp;</P> <P>Are you in Edinburgh, if so there are reported issues today so the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 15 Oct 2026 12:02:31 GMT caesarome 2026-10-15T12:02:31Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393915#M598215 <P>Test says everything is fine but cannot connect.&nbsp;</P> Thu, 15 Oct 2026 10:53:47 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393915#M598215 Fraser6788 2026-10-15T10:53:47Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393919#M598216 I'm same not working in Edinburgh Thu, 15 Oct 2026 10:57:21 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393919#M598216 SCOTTMC1875 2026-10-15T10:57:21Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393922#M598219 <P>We're having exactly the same issue&nbsp;</P> Thu, 15 Oct 2026 10:57:32 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393922#M598219 KSpenceLothian 2026-10-15T10:57:32Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393921#M598218 <P>I'm having exactly the same issue here (Edinburgh).</P> Thu, 15 Oct 2026 10:57:39 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393921#M598218 Caisteal 2026-10-15T10:57:39Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393924#M598221 <P>Same here in Edinburgh</P> Thu, 15 Oct 2026 11:01:08 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393924#M598221 MrMattayee 2026-10-15T11:01:08Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393923#M598220 <P>Yeah Edinburgh too&nbsp;</P> Thu, 15 Oct 2026 11:01:30 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393923#M598220 Fraser6788 2026-10-15T11:01:30Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393926#M598222 <P>Same issue . Working from home and connection just dropped</P> Thu, 15 Oct 2026 11:02:31 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393926#M598222 Gloria96 2026-10-15T11:02:31Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393927#M598223 <P>Same issue&nbsp;</P> Thu, 15 Oct 2026 11:03:14 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393927#M598223 Rf31 2026-10-15T11:03:14Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393929#M598224 Same here in shrubhill, Edinburgh Thu, 15 Oct 2026 11:03:19 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393929#M598224 SKY_122 2026-10-15T11:03:19Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393932#M598226 <P>Yep, same. In Edinburgh. All tests say everything is ok but no WiFi.</P> Thu, 15 Oct 2026 11:05:24 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393932#M598226 Broonie1 2026-10-15T11:05:24Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393930#M598225 <P>Us too, we're in Greenbank</P> Thu, 15 Oct 2026 11:05:53 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393930#M598225 KSpenceLothian 2026-10-15T11:05:53Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393934#M598228 <P>Same! Tricky to wfh....&nbsp;</P> Thu, 15 Oct 2026 11:07:33 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393934#M598228 KSpenceLothian 2026-10-15T11:07:33Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393935#M598229 <P>The app is now updated to being an outage......&nbsp;</P> Thu, 15 Oct 2026 11:07:34 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393935#M598229 SCOTTMC1875 2026-10-15T11:07:34Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393936#M598230 <P>Same for drum brae in Edinburgh. Service checker says everything fine but no signal</P> Thu, 15 Oct 2026 11:07:51 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393936#M598230 Chelsea+Bate 2026-10-15T11:07:51Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393937#M598231 <P>Test says everything is fine but wifi not working.</P> Thu, 15 Oct 2026 11:07:55 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393937#M598231 SubbuK 2026-10-15T11:07:55Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393940#M598233 Same here, Edinburgh Thu, 15 Oct 2026 11:09:35 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393940#M598233 Tam1874 2026-10-15T11:09:35Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393939#M598232 <P>Im in Edinburgh and Internet isnt working, and according to the information on here its an Edinburgh issue&nbsp;</P> Thu, 15 Oct 2026 11:10:04 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393939#M598232 Jezcuffy 2026-10-15T11:10:04Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393951#M598241 <P>The service checker is not the quickest at picking up external faults but it is worth keeping an eye on:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Thu, 15 Oct 2026 11:17:05 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393951#M598241 caesarome 2026-10-15T11:17:05Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393954#M598243 <P>Thanks. Keep checking this and still not working yet the check says it is&nbsp;</P> Thu, 15 Oct 2026 11:18:34 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393954#M598243 Fraser6788 2026-10-15T11:18:34Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393986#M598265 <P>Spoke on live chat to someone on the team (not AI) and she tells me to restart router and check my cables aren't loose...Have told her 25+ people on the forum are experiencing the same issue.....</P> Thu, 15 Oct 2026 11:39:15 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5393986#M598265 Rf31 2026-10-15T11:39:15Z