topic Re: Parental controls in Broadband

Parental controls

Helen322 — Thu, 15 Oct 2026 01:47:22 GMT

Since the app updated I can't seem to pause the devices from accessing WIFI I've been thru so many avenues I've deleted the app I've reinstalled I've called Sky and no one seems to understand the Glitch I have WiFi max I can't seem to use the feature I pay for which is a bit fustrating not being able to pause my son devices from accessing WIFI

I have an iPhone 14 Pro Max if anyone is familiar with this issue please any advice would be great

Re: Parental controls

arcadeavenger — Thu, 15 Oct 2026 13:58:11 GMT

Hi @Helen322, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Parental controls

Helen322 — Thu, 15 Oct 2026 20:28:00 GMT

Thank you sky experts any help would be greatly appreciated as I don't no why I have no access to parental controls and I have WiFi max I've called Sky about this numerous times and no one seems to no why they told me to come on here to maybe find some advice from other customers I've followed some steps and tryed a few other ways but still no joy