topic Replacing order in Broadband

Replacing order

Jack9095 — Thu, 15 Oct 2026 11:15:48 GMT

Been emailed about having to replace the order, had someone come over to check if we had open reach and we do. Then we have been emailed that it's been cancelled and we need to replace the order. We were given a phone number and was sent here.

Re: Replacing order

caesarome — Thu, 15 Oct 2026 11:24:56 GMT

@Jack9095

When calling say nothing when spoken to by the bot as hopefully that should get you through to someone which you need to do as we are customers here so can not help you with getting this order replaced.

Re: Replacing order

Daniel0210 — Thu, 15 Oct 2026 11:25:58 GMT

@Jack9095
If you are new to the forum, or this is your first post, then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Your post has been moved to the Broadband board as you've mentioned Openreach and it was in the wrong place on the Sky+ board.

What have you ordered ? Was it the automated bot that directed you to post on here?