topic Re: Connection issues with FortiClient in Broadband

Connection issues with FortiClient

RebeccaScott76 — Fri, 29 May 2026 13:09:54 GMT

Since yesterday I've been having issues working from home. My employer uses FortiClient VPN. I've never had any major issues until yesterday.

The key issue is when I connect to the VPN, I cannot access the internet on my work laptop. However, the moment I disconnect from the VPN I can access the internet.

The trouble is, I need to be connected to the VPN to access our databases. I understand there have been numerous issues in the past between Sky and FortiClient.

I've tried contacting Sky directly and the line appears to be absolutely awful with all the representatives sounding robotic with silly levels of interference to the point we can't understand each other.

Does anyone else have a recommendation or a solution?

Re: Connection issues with FortiClient

Chrisee — Fri, 29 May 2026 13:49:57 GMT

@RebeccaScott76 if you confirm thst you have a white Sky hub a superuser can escalate your post tima Sky team who should be able

to help.

Re: Connection issues with FortiClient

RebeccaScott76 — Sun, 31 May 2026 15:55:11 GMT

Hi, it's definitely a white super hub.

Re: Connection issues with FortiClient

nancybell1 — Wed, 14 Oct 2026 17:50:59 GMT

Did you get a resolution to this, having the same issue?

Re: Connection issues with FortiClient

Chrisee — Thu, 15 Oct 2026 07:07:11 GMT

@nancybell1 there can be issues with a system called MAP-T which shares IP4 addresses between mutiple users which Sky only use on their white hubs. You can switch the sharing off by switching UPnP on as explained here UPnP set up

If you confirm thst you have a white hub and switching UPnP on has not helped a forum superuser can escalate your post to Sky.