topic Re: Internet not working in Broadband

Internet not working

Davidbaldwin — Tue, 13 Oct 2026 20:53:50 GMT

My box is flashing orange in the middle light

Re: Internet not working

GD1 — Tue, 13 Oct 2026 20:56:23 GMT

@Davidbaldwin First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet not working

Daniel0210 — Wed, 14 Oct 2026 02:41:26 GMT

@Davidbaldwin
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Also, this link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start