https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Engineer/m-p/5392798#M597965 <P>No. It books one and then cancels the appointment.</P><P>&nbsp;</P> Tue, 13 Oct 2026 17:52:15 GMT Smcdermott 2026-10-13T17:52:15Z https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Engineer/m-p/5392782#M597958 <P>The fibre cable in my ONT box was broken on Friday night. I have been trying to book an engineer since to no avail, despite 3 phone calls lasting over an hour. Can someone advise me on how to sort this out.</P> Tue, 13 Oct 2026 17:15:31 GMT https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Engineer/m-p/5392782#M597958 Smcdermott 2026-10-13T17:15:31Z https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Engineer/m-p/5392785#M597959 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4805671">@Smcdermott</a>&nbsp;</P> <P>If you run this line test and it detects this break does it allow you to book an engineer repair:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></SPAN></P> Tue, 13 Oct 2026 17:22:37 GMT https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Engineer/m-p/5392785#M597959 caesarome 2026-10-13T17:22:37Z https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Engineer/m-p/5392798#M597965 <P>No. It books one and then cancels the appointment.</P><P>&nbsp;</P> Tue, 13 Oct 2026 17:52:15 GMT https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Engineer/m-p/5392798#M597965 Smcdermott 2026-10-13T17:52:15Z https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Engineer/m-p/5392800#M597966 <P>The cable break is internal as the ONT was disturbed on the wall; the fault isn't outside the house.</P> Tue, 13 Oct 2026 17:53:23 GMT https://helpforum.sky.com/t5/Broadband/Sky-Broadband-Engineer/m-p/5392800#M597966 Smcdermott 2026-10-13T17:53:23Z