topic Re: Hive Hub connection in Broadband

Hive Hub connection

David022 — Mon, 12 Oct 2026 16:48:43 GMT

We have had a new Sky router fitted when Sky and BT went to Fibre Optic. Sky operative was great ensuring that everthing was connected, as it was summer I forgot about the Hive hub. now it won't connect. According to Hive the following needs to be opened,

UDP port 123 (NTP)

TCP port 433 (NTTPS)

TCP5671 (AMQ{S)

Is this correct? if what how can I connect the Hive hub?

Re: Hive Hub connection

Cardel — Tue, 13 Oct 2026 09:13:12 GMT

Hi @David022 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141