https://helpforum.sky.com/t5/Broadband/Full-Fibre-500-free-upgrade-text-message/m-p/5392252#M597856 <P>recently I had a message about free fiber upgrade due to the copper switch-off, it told me to text "yes" in a reply but then instead of doing anything, it sent me to an unhelpful AI chatbot that just told me there's nobody available to help with that. What do I do now?</P><P>&nbsp;</P><P>Thanks in advance!</P> Tue, 13 Oct 2026 01:21:38 GMT BriCow 2026-10-13T01:21:38Z https://helpforum.sky.com/t5/Broadband/Full-Fibre-500-free-upgrade-text-message/m-p/5392252#M597856 <P>recently I had a message about free fiber upgrade due to the copper switch-off, it told me to text "yes" in a reply but then instead of doing anything, it sent me to an unhelpful AI chatbot that just told me there's nobody available to help with that. What do I do now?</P><P>&nbsp;</P><P>Thanks in advance!</P> Tue, 13 Oct 2026 01:21:38 GMT https://helpforum.sky.com/t5/Broadband/Full-Fibre-500-free-upgrade-text-message/m-p/5392252#M597856 BriCow 2026-10-13T01:21:38Z https://helpforum.sky.com/t5/Broadband/Full-Fibre-500-free-upgrade-text-message/m-p/5392271#M597862 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4805149">@BriCow</a>&nbsp;perhaps try again during normal hours?</P> Tue, 13 Oct 2026 05:23:08 GMT https://helpforum.sky.com/t5/Broadband/Full-Fibre-500-free-upgrade-text-message/m-p/5392271#M597862 Chrisee 2026-10-13T05:23:08Z https://helpforum.sky.com/t5/Broadband/Full-Fibre-500-free-upgrade-text-message/m-p/5392562#M597924 <P>That's what I did, coming here was the last option. I tried again just to be sure.</P> Tue, 13 Oct 2026 12:35:12 GMT https://helpforum.sky.com/t5/Broadband/Full-Fibre-500-free-upgrade-text-message/m-p/5392562#M597924 BriCow 2026-10-13T12:35:12Z