topic Re: Intermittent broadband outage in Broadband

Intermittent broadband outage

DerekS2 — Mon, 12 Oct 2026 20:39:55 GMT

Broadband was down a week ago with sky advising 2-3 days to fix and offer of mobile compensation - no sign of it coming!!
now have intermittent broadband outage despite app saying all ok. Netflix and everything streaming

no help from sky despite complaints

anyone having same issuec

Re: Intermittent broadband outage

WilliaM160 — Mon, 12 Oct 2026 20:44:38 GMT

Yes very similar. Paying a lot of sky and suddenly broadband very intermittent. No help line, contact number, or reason. Just endless links to FAqs and bots. It doesn't work but they don't care

Re: Intermittent broadband outage

YP — Mon, 12 Oct 2026 20:55:44 GMT

Yes - same here. Problem started 11/10, normal service today and now have no internet connection

Re: Intermittent broadband outage

DerekS2 — Mon, 12 Oct 2026 21:11:27 GMT

Sky if you are over seeing this can you make an effort to provide a solution I'll just be another dissatisfied customer who leaves for an alternative provider

Re: Intermittent broadband outage

caesarome — Mon, 12 Oct 2026 21:26:57 GMT

@DerekS2

This is where customers help each other so have you run a line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Intermittent broadband outage

DerekS2 — Mon, 12 Oct 2026 21:48:44 GMT

Line test shows all is good but it's not