topic Re: Internet issues in Broadband

Internet issues

Taggart — Mon, 12 Oct 2026 19:34:34 GMT

Tried all the troubleshooting ideas, unfortunately nothing has worked. I can upload photos if that would help. My internet light on router not lighting up, the voice light, that is orange.

Re: Internet issues

Daniel0210 — Mon, 12 Oct 2026 19:40:43 GMT

@Taggart
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start

Re: Internet issues

Taggart — Mon, 12 Oct 2026 19:51:19 GMT

Done all of that several times nothing worked .
I'm not sure of how to just organise for an engineer to come out.
Our 4G is struggling in the house too?

Re: Internet issues

Daniel0210 — Mon, 12 Oct 2026 19:55:44 GMT

@Taggart

Dial 150 free from your Sky Talk landline if it's still working.