topic Re: Change openreach appointment in Broadband

Change openreach appointment

Becky180 — Mon, 12 Oct 2026 18:29:00 GMT

I've had a text message from openreach saying they've got someone coming to activate the full fibre but the appointment is booked at a time when I'm not in I've tried to change the appointment but every time I try to it says oops somethings gone wrong so I've not been able to change it and there's no contact number for me to call so I'm not sure what to do. Does anyone have any suggestions?

Re: Change openreach appointment

caesarome — Mon, 12 Oct 2026 18:39:02 GMT

@Becky180

Have you been sent an email from Openreach regarding the appointment because if so there should be an option to change it or is this what you are doing ?

Re: Change openreach appointment

Becky180 — Mon, 12 Oct 2026 18:49:35 GMT

I've only received a text message from them and not an email

Re: Change openreach appointment

caesarome — Mon, 12 Oct 2026 18:51:56 GMT

@Becky180

If the text message was from Openreach and not Sky does this help as you might be able to do it by sending a text message:

https://www.openreach.com/help-and-support/reschedule-my-engineer-visit