topic Payment in Broadband

Payment

KirstieJames — Mon, 12 Oct 2026 18:14:11 GMT

I need to pay my wi-if bill

Re: Payment

Daniel0210 — Mon, 12 Oct 2026 18:20:07 GMT

@KirstieJames

Unless your services are restricted let the direct debit or continuous card payment you have set up take the payment.

Re: Payment

KirstieJames — Mon, 12 Oct 2026 18:24:38 GMT

I never knew I payment was the date it want out so I missed and need to pay it

Re: Payment

Daniel0210 — Mon, 12 Oct 2026 18:26:17 GMT

@KirstieJames wrote:

I never knew I payment was the date it want out so I missed and need to pay it

@KirstieJames

Your post isn't very clear. Are your services restricted yet?

Re: Payment

KirstieJames — Mon, 12 Oct 2026 18:27:19 GMT

There asking me to pay my bill

Re: Payment

Daniel0210 — Mon, 12 Oct 2026 18:32:32 GMT

@KirstieJames

But are your services restricted yet?

Re: Payment

KirstieJames — Mon, 12 Oct 2026 18:33:13 GMT

Yes

Re: Payment

Daniel0210 — Mon, 12 Oct 2026 18:35:55 GMT

@KirstieJames
In that case they won’t be switched back on until arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until this has been done any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

▫️

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty