topic Compensate my early termination charge in Broadband

Compensate my early termination charge

Francis2022 — Mon, 12 Oct 2026 12:16:08 GMT

When I switched from another broadband provider to Sky, it has promised to pay for my early termination charge. I now have the final bill from the other provider, how can I proceed with the request for such compensation?

Re: Compensate my early termination charge

SKY1992bf — Mon, 12 Oct 2026 12:18:56 GMT

@Francis2022 Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to a maximum of £300 (service = tv £100 and/or broadband £200)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

Note you must apply within 90 days of your sky service activation date

Re: Compensate my early termination charge

Daniel0210 — Mon, 12 Oct 2026 12:19:29 GMT

@Francis2022
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

You, the customer pays the early termination fees and Sky subsequently reimburses you by way of a credit being added to your Sky account.

Sky will credit back up to £200 for broadband and up to £100 for TV. Please read below about Sky switching credit...

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from your previous provider where you have been charged the early termination fee and a copy of a statement showing that you have now paid it (specifically the early termination fees). You need to send this to Sky by email to switchingcredit@sky.uk