topic Re: New fibre optic in Broadband

New fibre optic

NickT009 — Sat, 10 Oct 2026 14:56:25 GMT

Hey, just re newed my contract and the new equipment was delivered but I only received a cable nothing else, anyone got any ideas what I should have received

Re: New fibre optic

Deb3000 — Sat, 10 Oct 2026 15:39:30 GMT

Assuming you’ve upgraded to full fibre/FTTP, Openreach or CityFibre will come and install a new box on the wall called an ONT (Optical Network Terminal).

The cable, (a cat 5e ethernet cable), is to connect your router to that, as it is an entirely different cable type to the one used for the old telephone master socket used with part fibre/FTTC.

It also uses a different socket on the router, but the existing router will work once setup properly.

Re: New fibre optic

caesarome — Sat, 10 Oct 2026 15:38:44 GMT

@NickT009

If your current broadband hub can be used then the supplied cable will be used to connect it to an ONT that will be installed in your property.

Re: New fibre optic

NickT009 — Sat, 10 Oct 2026 16:15:43 GMT

Awesome cheers 👍