topic Re: Already contacted with no good response in Broadband

Already contacted with no good response

eddie.ie — Fri, 09 Oct 2026 22:17:17 GMT

I spent nearly an hour on the phone with sky and was told there was no date as to when I will be switched off and no upgrade available I've been with sky over 30 years and still they could not help me. I need answers am I been disconnected or not and is full fibre available in my area and if so when. Thank you

Re: Already contacted with no good response

GD1 — Sat, 10 Oct 2026 01:22:52 GMT

@eddie.ie No one here can answer your question as we are customers and have no idea when Full Fibre will be available.

Or when your service will be switched off, or do you mean the old analogue phone service rather than broadband?

If Sky have already told you they have no date for the switch off I'm not sure what you're expecting other customers to tell you.

Re: Already contacted with no good response

eddie.ie — Sat, 10 Oct 2026 07:44:34 GMT

Thank you for replying I don't understand the set up. And yes i would be loosing my phone line and they can't put me on the digital one either. It's just a waiting game.

Re: Already contacted with no good response

TimmyBGood — Sat, 10 Oct 2026 08:35:03 GMT

@eddie.ie wrote:

And yes i would be loosing my phone line and they can't put me on the digital one either.

In those circumstances you need to look at switching ISP. It's BT which is the designated Universal Service Obligation provider.

Re: Already contacted with no good response

eddie.ie — Sat, 10 Oct 2026 08:43:06 GMT

I am on the old copper telephone wire system so im waiting on openreach to start in the area it don't help when im living in a parkhome on a site in the countryside. So tgere is no point switching isp as I would be in the same predicament as before

Re: Already contacted with no good response

TimmyBGood — Sat, 10 Oct 2026 08:49:28 GMT

@eddie.ie wrote:

So tgere is no point switching isp as I would be in the same predicament as before

Not necessarily. Broadband over copper isn't ending, but Sky cannot continue to supply broadband in locations where it doesn't have the equipment to provide a digital voice service.

Re: Already contacted with no good response

eddie.ie — Sat, 10 Oct 2026 09:55:06 GMT

Is there anything yu could recommend ?

Re: Already contacted with no good response

GD1 — Sat, 10 Oct 2026 10:21:17 GMT

@TimmyBGood wrote:

@eddie.ie wrote:

And yes i would be loosing my phone line and they can't put me on the digital one either.

In those circumstances you need to look at switching ISP. It's BT which is the designated Universal Service Obligation provider.

@eddie.ie Yes, see the reply above