topic Re: TV channels keep crashing in Broadband

TV channels keep crashing

paula1990 — Fri, 09 Oct 2026 16:32:57 GMT

when we are watching any channels they cut out or freeze multiple times during the program. my sky app states there is a poor connection. but we haven't moved the hub or the puck since installation. so we ideally need someone out to review this. we have tried all your prompts on here and none of them have fixed the issue.

Re: TV channels keep crashing

TimmyBGood — Fri, 09 Oct 2026 16:42:28 GMT

@paula1990 wrote:

so we ideally need someone out to review this.

As you refer to a puck: unlike with Sky Q there's no such support for Sky Stream.

Re: TV channels keep crashing

paula1990 — Fri, 09 Oct 2026 16:51:18 GMT

there is clearly an issue with my sky internet. and i would expect there to be a support team to deal with this. if you cannot help please send me a phone number we can call to get the support we need

Re: TV channels keep crashing

Daniel0210 — Fri, 09 Oct 2026 16:54:11 GMT

@paula1990
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

To call Sky dial 150 free from your Sky Talk landline.