topic How to change phone number in Broadband

How to change phone number

Denisemac — Fri, 09 Oct 2026 11:02:52 GMT

I'm just in the process of switching my broadband over to sky and when setting it up the account it was picking up an old mobile contact number on my account that I don't have access to anymore. The 2fa is correctly set up to my new number and I get texts okay through that. I've checked all over the sky id pages and the my details pages to see where this old number is stored but can't find it anywhere. Does anyone know where it's coming from and how to change it?

Re: How to change phone number

caesarome — Fri, 09 Oct 2026 12:42:17 GMT

@Denisemac

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: How to change phone number

SuperMatt — Fri, 09 Oct 2026 14:55:13 GMT

Good afternoon, @Denisemac. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141