topic Re: Need help in Broadband

Need help

Sudarshanmatel1 — Thu, 08 Oct 2026 17:18:21 GMT

“I ordered Sky Full Fibre. I have received the SR203 Hub, but there is no ONT installed at my property. I also don’t have the fibre connection. Please arrange an Openreach engineer to install the ONT and connect my bro

Re: Need help

Daniel0210 — Fri, 09 Oct 2026 09:15:20 GMT

@Sudarshanmatel1
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

The ONT will be fitted as part of the installation which may take more than one visit so keep an eye on your order for potential dates.

Re: Need help

caesarome — Fri, 09 Oct 2026 09:15:49 GMT

@Sudarshanmatel1

Whoever is installing fibre for you will also install the ONT and supply you with a cable to connect it to your Sky hub. You should have been given an installation date that can be seen on your account here:

https://www.sky.com/ordertracking