topic Broadband down, urgent help needed in Broadband

Broadband down, urgent help needed

Lexiaa123 — Thu, 08 Oct 2026 23:17:32 GMT

My broadband is down despite you telling me that everything looks fine, and there's no way to phone you. There's no way to access help. There's no way to report the issue. It says there are no outages in the area. What am I supposed to do? What are we paying for?

Re: Broadband down, urgent help needed

Monspi — Thu, 08 Oct 2026 23:29:57 GMT

Same issue here, not working and sky saying everything is working but its not. The Internet and voice both showing orange light on modem

Re: Broadband down, urgent help needed

Maisy63 — Thu, 08 Oct 2026 23:43:10 GMT

Same here but test says all fine, some how don't think my modem thinks so....

Re: Broadband down, urgent help needed

Daniel0210 — Fri, 09 Oct 2026 03:42:09 GMT

All,
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.