https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/5389296#M597119 <P>I have been on the phone and cancel my subscriptions apart from broadband but it looks like you have cut me off instead of upgrading me</P> Thu, 08 Oct 2026 15:47:34 GMT Wendy35 2026-10-08T15:47:34Z https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/5389296#M597119 <P>I have been on the phone and cancel my subscriptions apart from broadband but it looks like you have cut me off instead of upgrading me</P> Thu, 08 Oct 2026 15:47:34 GMT https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/5389296#M597119 Wendy35 2026-10-08T15:47:34Z https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/5389309#M597122 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4802103">@Wendy35</a>&nbsp;</P> <P>Not us as we are customers here, any broadband cancellations take 14 days so it is unlikely that they have cancelled it right after you spoke to them.</P> <P>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 08 Oct 2026 15:58:18 GMT https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/5389309#M597122 caesarome 2026-10-08T15:58:18Z