topic Broadband services poor coverage in Broadband

Broadband services poor coverage

Lucy283 — Thu, 08 Oct 2026 12:37:50 GMT

I'd like someone to contact me reference the poor WiFi service we are receiving. It's so unreliable and even when it is up and running the connection and speed is poor. We are constantly having to unplug the router to reset it to get it back running again. Yet when I go to your website it says it's all fine even though I'm having to use my phones mobile data to access your website.
I'm extremely unhappy as we are paying over £90 for our package with sky.

Re: Broadband services poor coverage

GD1 — Thu, 08 Oct 2026 12:42:34 GMT

@Lucy283 No one can or will contact you on theback of a community post, no one at Sky will know who you are or your contact details from your commun ity login.

Re: Broadband services poor coverage

Daniel0210 — Thu, 08 Oct 2026 12:42:47 GMT

@Lucy283
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

No one from Sky will contact you as a result of posting on here. Any Sky account/s you may have are not linked to your Community Forum username so no one knows who you are. You need to instigate contact. The quickest way is by dialling 150 free from your Sky Talk landline.