topic Re: Return sky hub in Broadband

Return sky hub

Any_Mouse — Thu, 08 Oct 2026 10:42:54 GMT

Good morning, when I was given the upgraded hub, I was unaware of the requirement to return the old one. I assumed it was to send to landfill, therefore I soaked the hub and placed in household waste to ensure that it wasn't usable post my use.

i apologise and request guidance on any forms I need to complete in response to my actions.

Re: Return sky hub

GD1 — Thu, 08 Oct 2026 10:54:55 GMT

@Any_Mouse You haven't contacted Sky by posting on the email board as that is not an email route into Sky. Your post has been moved to the correct board.

You should also be aware that this is a customer helps customer community.

Re: Return sky hub

Daniel0210 — Thu, 08 Oct 2026 10:57:41 GMT

@Any_Mouse

Give Sky a call to confess all.

You're likely to be charged a non return fee

Sky Broadband:

Sky Gigafast+ Hub - up to £112
Sky Max Hub - up to £75
Sky Broadband Hub - up to £53
Sky Max Pod - up to £58
Sky Broadband Booster - up to £33