topic Re: Router connection in Broadband

Router connection

Beautiful22 — Thu, 08 Oct 2026 06:54:47 GMT

Hi all

My router can't connect to WiFi since last night.

Gone and down all the normal things but still middle light isn't on.

Any ideas?

Re: Router connection

caesarome — Thu, 08 Oct 2026 08:49:32 GMT

@Beautiful22

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If no issues are found and rebooting the router at the mains doesn't help then you will need to call Sky to report this to them.

Re: Router connection

Beautiful22 — Thu, 08 Oct 2026 08:51:51 GMT

Did all the above.

2nd light is still amber.

App said I need an engineer to call.

Re: Router connection

StewartFraser — Thu, 08 Oct 2026 09:04:27 GMT

My router connection to the telephone box has detached from the wall. It needs urgent attention

Re: Router connection

StewartFraser — Thu, 08 Oct 2026 09:05:36 GMT

Also my wifi box needs changing. Since we upgraded we do not have the same speed. The box is yet to be changed.

Re: Router connection

caesarome — Thu, 08 Oct 2026 09:23:53 GMT

@Beautiful22 wrote:

App said I need an engineer to call.

Then as advised above you will need to call Sky to report this to them.