topic How to change my address in Broadband

How to change my address

Davinam2 — Wed, 07 Oct 2026 23:09:39 GMT

Hello, I recently just realised that I put my town now where I live as my adress, but not my actual adress what can I do? I tried to change it but it won't let me

Re: How to change my address

Daniel0210 — Thu, 08 Oct 2026 05:56:25 GMT

@Davinam2
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

If this was for an original order for broadband services or to arrange a Sky Home Move you'll need to call Sky to get them to amend what you've done.

Re: How to change my address

Chrisee — Thu, 08 Oct 2026 05:57:41 GMT

@Davinam2 with Broadband the address detail is critical so you will have to talk to Sky. Therefore I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: How to change my address

_Claire — Thu, 08 Oct 2026 09:03:36 GMT

Thanks for escalating this. We’ve sent @Davinam2 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: How to change my address

Davinam2 — Thu, 08 Oct 2026 09:06:02 GMT

It's all sorted now

Re: How to change my address

Davinam2 — Thu, 08 Oct 2026 09:11:46 GMT

It's all sorted now thanks