topic ORDI help in Broadband

ORDI help

BB — Wed, 07 Oct 2026 19:47:02 GMT

How do we get help with a data mismatch? Openreach have been round and confirmed we have full fibre available at our addres and instructed us to contact sky to fill in an ORDI form but nobody on other end of phone knows what it is or seems to understand the problem they just keep saying its not available. Please help, beyond infuriating

Re: ORDI help

Chrisee — Wed, 07 Oct 2026 19:58:25 GMT

@BB It does take a few weeks for Sky's systems to update however I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: ORDI help

_Claire — Thu, 08 Oct 2026 09:01:38 GMT

Thanks for escalating this. We’ve sent @BB an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.