topic Re: Installation problem in Broadband

Installation problem

Twinkle205 — Wed, 07 Oct 2026 19:22:44 GMT

Arranged an installation date but router not yet arrived. Can't reschedule as too late to do so. What can I do?

Re: Installation problem

caesarome — Wed, 07 Oct 2026 19:30:07 GMT

The router should be with you a day or so before your activation day so what does it show via your account here about this:

https://www.sky.com/ordertracking

Re: Installation problem

Daniel0210 — Wed, 07 Oct 2026 19:36:27 GMT

@Twinkle205

Once the hub has been dispatched you should be able to track it through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.

They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.