topic Re: Property inaccessable for deliver in Broadband

Property inaccessable for deliver

Benjameen — Wed, 07 Oct 2026 12:23:40 GMT

I've signed up for Sky Broadband and my Sky Max Hub is due to be delivered but my property is gated. I need to supply the gate code to the person delivering so they can access the building and leave on porch while I'm at work but there is no clear means on how to do that. Please help.

Re: Property inaccessable for deliver

TimmyBGood — Wed, 07 Oct 2026 12:25:47 GMT

@Benjameen wrote:

I need to supply the gate code to the person delivering so they can access the building and leave on porch while I'm at work but there is no clear means on how to do that.

I suspect there isn't any mechanism to do so.

Re: Property inaccessable for deliver

Daniel0210 — Wed, 07 Oct 2026 12:26:33 GMT

@Benjameen
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Hubs for new activations are normally dispatched via Royal Mail in the UK to arrive a 'few days' prior to the 'activation date'.

Once it has been dispatched you should be able to track it through Royal Mail.

Re: Property inaccessable for deliver

simon194 — Wed, 07 Oct 2026 14:29:29 GMT

@Benjameen wrote:
I've signed up for Sky Broadband and my Sky Max Hub is due to be delivered but my property is gated. I need to supply the gate code to the person delivering so they can access the building and leave on porch while I'm at work but there is no clear means on how to do that. Please help.

The hub is delivered via Royal Mail so I'm assuming they have the code. Our posties do.