topic Re: Do Not Have Sky Full Fibre in Broadband

Do Not Have Sky Full Fibre

Niccy18 — Wed, 07 Oct 2026 08:52:42 GMT

Do not have sky full fibre unless you are prepared to re-set every single piece of Amaszon alexa equipement and aABSOUTELY DO NOT if you have Hive or Halo heating app. The full fibre/new wiffi will not connect to the system so you are left with no heating.!

1 week and 2 days later, 1 heating engineer spent an hour here (at my cost) unable to fix and after we googled it - its a known problem and sky dont care. So here we are Sky passing me round like a parcel at a kids party - still no engineer sent out to fix it and 2 kids at home and no heating

DONT AGREE TO HAVE IT -

Re: Do Not Have Sky Full Fibre

Chrisee — Wed, 07 Oct 2026 10:16:53 GMT

@Niccy18 very sorry to hear of your issue but it has nothing directly to do with your new full fibre connecion but rather it's a common problem with HIve hardware which is great when it works and a pan when it doesn't. I kniow this from personal experience.

I suspect the issue is connecting the Hive Hub to a new Sky hub. Which Hive hub do you have? Does it connect by Ethernet cable or WiFI?

Re: Do Not Have Sky Full Fibre

Sharcuk — Wed, 07 Oct 2026 12:02:42 GMT

@Niccy18 wrote:
Do not have sky full fibre unless you are prepared to re-set every single piece of Amaszon alexa equipement and aABSOUTELY DO NOT if you have Hive or Halo heating app. The full fibre/new wiffi will not connect to the system so you are left with no heating.!
1 week and 2 days later, 1 heating engineer spent an hour here (at my cost) unable to fix and after we googled it - its a known problem and sky dont care. So here we are Sky passing me round like a parcel at a kids party - still no engineer sent out to fix it and 2 kids at home and no heating

DONT AGREE TO HAVE IT -

I'm with @Chrisee on this one . We upgraded and had no issues with either Alexa or any of our smart devices (Hue, Ember heating, Sonos, Eufy cameras).