https://helpforum.sky.com/t5/Broadband/Changeover-fee/m-p/5387876#M596828 How do i claim back from Sky the changeover fee charged to me by Virgin ? I was told by Sky that I would be reimbursed for this payment. Thank you. Tue, 06 Oct 2026 20:50:18 GMT LynnJan 2026-10-06T20:50:18Z https://helpforum.sky.com/t5/Broadband/Changeover-fee/m-p/5387876#M596828 How do i claim back from Sky the changeover fee charged to me by Virgin ? I was told by Sky that I would be reimbursed for this payment. Thank you. Tue, 06 Oct 2026 20:50:18 GMT https://helpforum.sky.com/t5/Broadband/Changeover-fee/m-p/5387876#M596828 LynnJan 2026-10-06T20:50:18Z https://helpforum.sky.com/t5/Broadband/Changeover-fee/m-p/5387892#M596832 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4800786">@LynnJan</a>&nbsp;</P> <P>This link explains what you need to do:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/switching-credit-offer" target="_blank">https://www.sky.com/help/articles/switching-credit-offer</A></P> <P><BR />You must provide a copy of the bill from Virgin where you have been charged an early termination fee and a copy of a statement&nbsp;showing that you have paid it and send these to Sky via this email address -&nbsp;switchingcredit@sky.uk</P> Tue, 06 Oct 2026 21:06:57 GMT https://helpforum.sky.com/t5/Broadband/Changeover-fee/m-p/5387892#M596832 caesarome 2026-10-06T21:06:57Z