https://helpforum.sky.com/t5/Broadband/CISAS-Complaint/m-p/5387554#M596772 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/224578">@BRIANOFBRITAIN</a>&nbsp;you would have to ask Sky what the credits are for - it is normal for compensation to be credited rather than paid. It is comparativrely rare for CISAS to agree extra payments so I doubt forum members can comment on the delay but like most large companies delays do happen.</P> Tue, 06 Oct 2026 15:10:45 GMT Chrisee 2026-10-06T15:10:45Z https://helpforum.sky.com/t5/Broadband/CISAS-Complaint/m-p/5387481#M596761 <P>After referring my complaint to CISAS, Sky agreed my further of £255 compensation. It's now 2 days before the 20 day deadline and all they have done is apply 2 credits totalling around £29 to my tb and broadband accounts. My complaint was in relation to Broadband/Sky Talk. I have no idea what these credits are for, or if they are related to my complaint. How likely is it that Sky will pay the compensation on time, or will I have to report to CISAS for non-compliance?</P> Tue, 06 Oct 2026 13:32:33 GMT https://helpforum.sky.com/t5/Broadband/CISAS-Complaint/m-p/5387481#M596761 BRIANOFBRITAIN 2026-10-06T13:32:33Z https://helpforum.sky.com/t5/Broadband/CISAS-Complaint/m-p/5387554#M596772 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/224578">@BRIANOFBRITAIN</a>&nbsp;you would have to ask Sky what the credits are for - it is normal for compensation to be credited rather than paid. It is comparativrely rare for CISAS to agree extra payments so I doubt forum members can comment on the delay but like most large companies delays do happen.</P> Tue, 06 Oct 2026 15:10:45 GMT https://helpforum.sky.com/t5/Broadband/CISAS-Complaint/m-p/5387554#M596772 Chrisee 2026-10-06T15:10:45Z