https://helpforum.sky.com/t5/Broadband/Had-No-Services/m-p/5387411#M596741 <P>I have had No Broadband or Sky Tv for 2.5 days will I get compensation in my next Sky Bill or will the Direct Debit stay the same?</P> Tue, 06 Oct 2026 12:38:01 GMT RWilds 2026-10-06T12:38:01Z https://helpforum.sky.com/t5/Broadband/Had-No-Services/m-p/5387411#M596741 <P>I have had No Broadband or Sky Tv for 2.5 days will I get compensation in my next Sky Bill or will the Direct Debit stay the same?</P> Tue, 06 Oct 2026 12:38:01 GMT https://helpforum.sky.com/t5/Broadband/Had-No-Services/m-p/5387411#M596741 RWilds 2026-10-06T12:38:01Z https://helpforum.sky.com/t5/Broadband/Had-No-Services/m-p/5387418#M596742 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4800359">@RWilds</a>&nbsp; This link explains the auto compensation scheme&nbsp;<A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A></P> Tue, 06 Oct 2026 12:40:48 GMT https://helpforum.sky.com/t5/Broadband/Had-No-Services/m-p/5387418#M596742 GD1 2026-10-06T12:40:48Z https://helpforum.sky.com/t5/Broadband/Had-No-Services/m-p/5387423#M596744 <P>There is no automatic right for compensation for TV but is for broadband once two working days have past.</P> Tue, 06 Oct 2026 12:43:13 GMT https://helpforum.sky.com/t5/Broadband/Had-No-Services/m-p/5387423#M596744 caesarome 2026-10-06T12:43:13Z https://helpforum.sky.com/t5/Broadband/Had-No-Services/m-p/5387437#M596749 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4800359">@RWilds</a>&nbsp;<BR />Sky usually quote 2 WORKING DAYS as a potential fix time because that’s the service level agreement in the UK between ISPs and Openreach for fixing a domestic fault. <BR /><BR />Some repairs take longer, for example if a pole or cabinet have been damaged or the road/pavement needs to be dug up (local council authority has to be granted). <BR /><BR /><span class="lia-unicode-emoji" title=":white_medium_small_square:">◽</span>️<BR /><BR />The below link explains the OFCOM agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK based customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />So if you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when Sky are notified of the fault, </STRONG>you will become eligible for it. This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate increased to £10.34 for every complete day). <BR /><BR /><STRONG>Note: </STRONG><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>There is no equivalent scheme for customers in the Republic of Ireland. <BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>There is no automatic compensation for TV services affected by a broadband fault.<BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>There is no automatic compensation for shorter outages. <BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>Sky broadband discussed on here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.</P> Tue, 06 Oct 2026 12:49:58 GMT https://helpforum.sky.com/t5/Broadband/Had-No-Services/m-p/5387437#M596749 Daniel0210 2026-10-06T12:49:58Z