topic Re: Constant problems with Broadband in Broadband

Constant problems with Broadband

joybp — Mon, 05 Oct 2026 12:08:38 GMT

Our broadband/internet goes off at least five times a day - always at lunchtime and early evening being two of the most common times.

We have had engineers round who have said nothing is wrong but it is constantly doing it.. Surely they can tell from their end that it is happening.

Why are we paying for such a rubbish service that really needs to be sorted.

Re: Constant problems with Broadband

N_chill — Tue, 06 Oct 2026 10:41:27 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141