topic Re: Slow internet in Broadband

Slow internet

Laura2248 — Sun, 13 Sep 2026 09:11:50 GMT

My internet keeps dropping out on phone devices. My tv keeps pausing as there is low signal on live tv and streaming. When we have done internet speed tests they are way below the 300 I should be getting. Normally around 100-150.
today it's 22!
I not happy as should be getting 300, which is what I am paying for.

Re: Slow internet

Chrisee — Sun, 13 Sep 2026 10:48:27 GMT

@Laura2248 @If you are measuring speeds on a device connected by WiFi then you are likely to be just measuring the WiFi speed in your home which isn't something Sky can control as it will vary due to the layout of your home. Speeds will vary from room to room

Re: Slow internet

Ruslana1 — Mon, 05 Oct 2026 20:42:03 GMT

My Internet not working very well after when I'm change my payments this is going so slowly and I can't use this TV or phone. This is very terrible because before me it's okay this is mean I'm paying now money for nothing but I can't use Internet. this is very bad from you.

When I will be complaining about this

Re: Slow internet

Chrisee — Tue, 06 Oct 2026 06:38:27 GMT

@Ruslana1 yiu can check the broadband speed to the hub in the service checker in the My Sky app if thst is below the guarantee for your line thecapp,should offer help.

However if the problem is the WiFi signal in your home thst is nnot something Sky directly control. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surface then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.