topic Re: Internet dropping out in Broadband

Internet dropping out

Ruthy1335 — Mon, 05 Oct 2026 23:42:03 GMT

My internet is not working and keeps dropping out. I have tried to reboot the router and reset but still not working can someone please contact me

Re: Internet dropping out

Vicky175 — Mon, 05 Oct 2026 23:45:04 GMT

I have the same problem. No internet. It says there's no problem in my area.

Re: Internet dropping out

Vicky175 — Mon, 05 Oct 2026 23:57:47 GMT

I don't know if this will help you, or if you'll even see this message. I managed to get mine to work by forgetting my network on my device then connecting as a new WiFi network by re-entering my password and that worked

Re: Internet dropping out

Daniel0210 — Tue, 06 Oct 2026 03:51:39 GMT

@Ruthy1335
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.