https://helpforum.sky.com/t5/Broadband/Useless-upgrade/m-p/5387056#M596645 <P>We've been paying for SKY superfast fibre broadband for years even though we never had fibre, as standard broadband was hopeless.</P><P>We were finally connected to fibre to the cabinet on Saturday,&nbsp; we believed we'd get something better,&nbsp; oh what a shock. From 13 maps to 16 maps, so basically useless still.</P><P>How do SKY get away with setting the minimum target so low.</P><P>When I complained in June, they said its Opereaches fault, but were told fetch was coming, its arrived and its no better in real terms.</P><P>In June we were offered a new contract and&nbsp; given discounts, we wanted better assurances for the Broadband.&nbsp;</P><P>Well let's see if they let us leave and cancel the broadband and go to Gigaclear, where we can actual achieve what we are paying for.&nbsp;</P><P>SKY, you really have to get yourself sorted, you have great products, but lousy broadband&nbsp;</P> Mon, 05 Oct 2026 21:16:19 GMT nicola+Bullock 2026-10-05T21:16:19Z https://helpforum.sky.com/t5/Broadband/Useless-upgrade/m-p/5387056#M596645 <P>We've been paying for SKY superfast fibre broadband for years even though we never had fibre, as standard broadband was hopeless.</P><P>We were finally connected to fibre to the cabinet on Saturday,&nbsp; we believed we'd get something better,&nbsp; oh what a shock. From 13 maps to 16 maps, so basically useless still.</P><P>How do SKY get away with setting the minimum target so low.</P><P>When I complained in June, they said its Opereaches fault, but were told fetch was coming, its arrived and its no better in real terms.</P><P>In June we were offered a new contract and&nbsp; given discounts, we wanted better assurances for the Broadband.&nbsp;</P><P>Well let's see if they let us leave and cancel the broadband and go to Gigaclear, where we can actual achieve what we are paying for.&nbsp;</P><P>SKY, you really have to get yourself sorted, you have great products, but lousy broadband&nbsp;</P> Mon, 05 Oct 2026 21:16:19 GMT https://helpforum.sky.com/t5/Broadband/Useless-upgrade/m-p/5387056#M596645 nicola+Bullock 2026-10-05T21:16:19Z https://helpforum.sky.com/t5/Broadband/Useless-upgrade/m-p/5387124#M596665 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2263476">@nicola+Bullock</a>&nbsp;wrote:<BR /> <P>&nbsp;</P> <P>We were finally connected to fibre to the cabinet on Saturday,&nbsp; we believed we'd get something better,&nbsp; oh what a shock. From 13 maps to 16 maps, so basically useless still.</P> <P>How do SKY get away with setting the minimum target so low.</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>FTTC speed is almost entirely a product of copper line length to the cabinet: that's physics (attenuation of high frequency signalling over a metallic bearer due to electrical resistance) and not something any ISP can avoid.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000015174.png" style="width: 998px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/120667i58333249FF5805DE/image-size/medium?v=v2&amp;px=400" role="button" title="1000015174.png" alt="1000015174.png" /></span></P> <P> </P> Tue, 06 Oct 2026 06:32:10 GMT https://helpforum.sky.com/t5/Broadband/Useless-upgrade/m-p/5387124#M596665 TimmyBGood 2026-10-06T06:32:10Z