https://helpforum.sky.com/t5/Broadband/Credit-for-changing-from-bt/m-p/5387006#M596633 We recently changed to sky broadband from bt. I now have a copy of the final bill from bt, including the charge for leaving, which Sky claim they will refund. Who do I send it to and how? Mon, 05 Oct 2026 20:05:10 GMT Fibey1 2026-10-05T20:05:10Z https://helpforum.sky.com/t5/Broadband/Credit-for-changing-from-bt/m-p/5387006#M596633 We recently changed to sky broadband from bt. I now have a copy of the final bill from bt, including the charge for leaving, which Sky claim they will refund. Who do I send it to and how? Mon, 05 Oct 2026 20:05:10 GMT https://helpforum.sky.com/t5/Broadband/Credit-for-changing-from-bt/m-p/5387006#M596633 Fibey1 2026-10-05T20:05:10Z https://helpforum.sky.com/t5/Broadband/Credit-for-changing-from-bt/m-p/5387057#M596646 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4767078">@Fibey1</a>&nbsp;</P> <P>This link explains what you need to do:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/switching-credit-offer" target="_blank">https://www.sky.com/help/articles/switching-credit-offer</A></P> <P><BR />You must provide a copy of the bill from BT where you have been charged an early termination fee and a copy of a statement&nbsp;showing that you have paid it and send these to Sky via this email address -&nbsp;switchingcredit@sky.uk</P> <P>&nbsp;</P> Mon, 05 Oct 2026 21:16:34 GMT https://helpforum.sky.com/t5/Broadband/Credit-for-changing-from-bt/m-p/5387057#M596646 caesarome 2026-10-05T21:16:34Z