https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5386927#M596607 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4799867">@Deb191</a>&nbsp;wrote:<BR /> <P>&nbsp;She&nbsp; said&nbsp; i&nbsp; should&nbsp; have&nbsp; compensation&nbsp; for&nbsp; &nbsp;poor service&nbsp; as&nbsp; my&nbsp; broadband&nbsp; had&nbsp; been&nbsp; freezing&nbsp; for&nbsp; about&nbsp; &nbsp;3 months.&nbsp;</P> <HR /></BLOCKQUOTE> <P>That may be optimistic: the industry compensation scheme is for complete loss of service over a period of several days.</P> Mon, 05 Oct 2026 18:11:49 GMT TimmyBGood 2026-10-05T18:11:49Z https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5386920#M596605 <P>my speed was only&nbsp; 22 on fast.com the&nbsp; lady&nbsp; said&nbsp; she&nbsp; would&nbsp; &nbsp;send&nbsp; out&nbsp; &nbsp;engineer to&nbsp; work on&nbsp; cable. she&nbsp; promised&nbsp; to&nbsp; call back today&nbsp; between&nbsp; 3.30 and&nbsp; 4&nbsp; she&nbsp; did not.&nbsp; She&nbsp; said&nbsp; i&nbsp; should&nbsp; have&nbsp; compensation&nbsp; for&nbsp; &nbsp;poor service&nbsp; as&nbsp; my&nbsp; broadband&nbsp; had&nbsp; been&nbsp; freezing&nbsp; for&nbsp; about&nbsp; &nbsp;3 months.&nbsp;</P><P>&nbsp;my&nbsp; fast&nbsp; speed has&nbsp; increased but&nbsp; the&nbsp; phone&nbsp; number&nbsp; i&nbsp; used&nbsp; to contact sky&nbsp; still&nbsp; says&nbsp; i&nbsp; have&nbsp; issues.</P><P>&nbsp;</P><P>&nbsp;i cant&nbsp; speak&nbsp; to&nbsp; anyone. is&nbsp; it&nbsp; &nbsp;resolved&nbsp; and&nbsp; will i&nbsp; get&nbsp; compensation&nbsp;</P> Mon, 05 Oct 2026 17:53:52 GMT https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5386920#M596605 Deb191 2026-10-05T17:53:52Z https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5386927#M596607 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4799867">@Deb191</a>&nbsp;wrote:<BR /> <P>&nbsp;She&nbsp; said&nbsp; i&nbsp; should&nbsp; have&nbsp; compensation&nbsp; for&nbsp; &nbsp;poor service&nbsp; as&nbsp; my&nbsp; broadband&nbsp; had&nbsp; been&nbsp; freezing&nbsp; for&nbsp; about&nbsp; &nbsp;3 months.&nbsp;</P> <HR /></BLOCKQUOTE> <P>That may be optimistic: the industry compensation scheme is for complete loss of service over a period of several days.</P> Mon, 05 Oct 2026 18:11:49 GMT https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5386927#M596607 TimmyBGood 2026-10-05T18:11:49Z