topic ONT not installed in Broadband

ONT not installed

fr11 — Mon, 05 Oct 2026 14:05:19 GMT

I have had a text fron Sky to say that I am switching to fibre on Oct 19 but do not have an ONS installed.

Re: ONT not installed

TimmyBGood — Mon, 05 Oct 2026 14:40:19 GMT

If it's the first time FTTP has been ordered at the address then the optical cable installation (including the ONT) could happen anytime between now and the 19th.

Re: ONT not installed

fr11 — Mon, 05 Oct 2026 14:51:31 GMT

Thanks for the reply.

Sky have told me that I am to receive a conversion pack and will be connected remotely and that no engineer will call. But I do not have an ONT connection.

I need an engineer to call.

Re: ONT not installed

TimmyBGood — Mon, 05 Oct 2026 15:39:23 GMT

@fr11

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: ONT not installed

fr11 — Fri, 09 Oct 2026 06:58:49 GMT

Thanks very much.