Broadband issue

Nyla-Chung — Mon, 05 Oct 2026 10:48:56 GMT

There's not enough signal to connect to outdoor cameras and TV signal upstairs very weak

Re: Broadband issue

Me134 — Mon, 05 Oct 2026 10:58:10 GMT

@Nyla-Chung wrote:
There's not enough signal to connect to outdoor cameras and TV signal upstairs very weak

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel. Also, make sure the router is in a central position, so not stuck in the farthest corner or under the stairs.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max