topic Re: Sky modem red light in Broadband https://helpforum.sky.com/t5/Broadband/Sky-modem-red-light/m-p/5386251#M596501 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4799088">@Tom4545</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 04 Oct 2026 18:25:51 GMT caesarome 2026-10-04T18:25:51Z Sky modem red light https://helpforum.sky.com/t5/Broadband/Sky-modem-red-light/m-p/5386230#M596491 <P>My sky modem is showing a red light and I can't connect to internet&nbsp;</P> Sun, 04 Oct 2026 17:37:09 GMT https://helpforum.sky.com/t5/Broadband/Sky-modem-red-light/m-p/5386230#M596491 Tom4545 2026-10-04T17:37:09Z Re: Sky modem red light https://helpforum.sky.com/t5/Broadband/Sky-modem-red-light/m-p/5386251#M596501 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4799088">@Tom4545</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 04 Oct 2026 18:25:51 GMT https://helpforum.sky.com/t5/Broadband/Sky-modem-red-light/m-p/5386251#M596501 caesarome 2026-10-04T18:25:51Z