topic Re: My broadband connection in Broadband

My broadband connection

JJ8470 — Sun, 04 Oct 2026 14:22:37 GMT

I need a booster for my broadband to speed up my WiFi connection please

Broadband

JJ8470 — Sun, 04 Oct 2026 14:26:43 GMT

Broadband and WiFi connectivity

Re: Broadband

TimmyBGood — Sun, 04 Oct 2026 14:32:03 GMT

@JJ8470

This forum is not (yet) AI and doesn't respond particularly well to brief prompts.

You'll need to describe your issue in actual sentences for humans to comprehend.

Re: My broadband connection

TimmyBGood — Sun, 04 Oct 2026 14:32:48 GMT

@JJ8470

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: My broadband connection

Daniel0210 — Sun, 04 Oct 2026 14:33:01 GMT

@JJ8470
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

If you already have 'Wi-Fi Max', or now choose to purchase it as an add-on (currently £6 a month), Sky will loan you up to 3 booster pods. Call Sky to arrange the first one. Just dial 150 free from your Sky Talk landline.

To add a second or third pod it requires an engineer visit to check your set up.

https://www.sky.com/help/articles/sky-wifi-max

https://www.sky.com/broadband/wifi-max