topic Re: Broadband Down in Broadband

Broadband Down

Parkyboy13 — Sun, 04 Oct 2026 08:14:21 GMT

Will I get reimbursed for the time that my Broadband is down?

Re: Broadband Down

GD1 — Sun, 04 Oct 2026 08:18:09 GMT

@Parkyboy13 See here https://www.sky.com/help/articles/auto-compensation

What you’ll get

After you’ve told us your broadband and/or talk isn’t working at all, we have two full working days to fix it. If it’s not fixed, we’ll pay you £10.34 for each day until it is.

When will the compensation start

Your compensation will start from the third full working day.

If you report the problem on...	Your compensation will start from...
Monday	Thursday
Tuesday	Friday
Wednesday	Saturday
Thursday	Tuesday
Friday	Wednesday
Saturday	Wednesday
Sunday	Wednesday

Weekends and bank holidays aren't working days. We'll add one extra day if there’s a bank holiday between when you reported the problem and your compensation starting.

Re: Broadband Down

Daniel0210 — Sun, 04 Oct 2026 09:15:27 GMT

@Parkyboy13
The link by @GD1 explains the OFCOM agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK based customers.

So if you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate increased to £10.34 for every complete day).

Note:
▪️There is no equivalent scheme for customers in the Republic of Ireland.
▪️There is no automatic compensation for TV services affected by a broadband fault.
▪️There is no automatic compensation for shorter outages.
▪️Sky broadband discussed on here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.