WiFi keeps dropping or not discoverable

Amber109 — Fri, 02 Oct 2026 14:44:19 GMT

The last few weeks out WiFi has been a joke. We are constantly experiencing the WiFi dropping out, or at times not even being picked up as an option.

this is across multiple devices across the house. It ridiculous

Out daughter can't even watch her tv in her room which is literally opposite -6 feet away from the router .

same for out sons tv and PlayStation, it's constantly playing up and same for me and my wife on our phones

somehing has definitely changed and almost seems like the router is either not transmitting as srong as signal as before and just not working properly

we have done everything from resetting the router, enshuirng m there are no obstructions, or having to reset it up ona device etc - but making no difference

we can't even watch now tv without it buffering ot dropping out

I've ran all your online checking tool which say everything is fine - but it absolutely it not

Re: WiFi keeps dropping or not discoverable

-Heather- — Sat, 03 Oct 2026 08:06:30 GMT

Hi @Amber109, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: WiFi keeps dropping or not discoverable in Broadband

WiFi keeps dropping or not discoverable

Re: WiFi keeps dropping or not discoverable