broadband

ellie123321 — Fri, 02 Oct 2026 20:17:52 GMT

since having this sky wifi, the broadband started to disconnect from my iphone and playstation and tv for a few seconds and then come back on. Now it has started doing it more regularly to the point i cant watch my phone as it keeps disconnecting

I have rebooted the wifi by turning it off on and on and checked my wifi on the my sky app and it says there is no probles

this is not normal as i am paying alot for this broadband and i am not happy, can you fix this

Re: broadband

Me134 — Sat, 03 Oct 2026 07:06:48 GMT

@ellie123321 wrote:
since having this sky wifi, the broadband started to disconnect from my iphone and playstation and tv for a few seconds and then come back on. Now it has started doing it more regularly to the point i cant watch my phone as it keeps disconnecting
I have rebooted the wifi by turning it off on and on and checked my wifi on the my sky app and it says there is no probles
this is not normal as i am paying alot for this broadband and i am not happy, can you fix this

We're only other customers here, like yourself.

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

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