topic Re: Getting a proper bill in Broadband

Getting a proper bill

GAF — Fri, 02 Oct 2026 17:03:11 GMT

How do I get a proper bill showing my name and address and the early cancellation charge? I need this to get a refund from my ne broadband supplier.

TimmyBGood — Fri, 02 Oct 2026 19:10:21 GMT

Sky will only provide the bill format available as a download from their website.

Perhaps note that every ISP which offers to cover exit fees is entirely familiar with the format of each others billing.

GAF — Fri, 02 Oct 2026 18:20:10 GMT

Very useful. I've been trying to get the information via their App.

caesarome — Fri, 02 Oct 2026 18:27:03 GMT

You can't download the bill from the app as you need to do it via this link instead:

GAF — Fri, 02 Oct 2026 18:43:09 GMT

Thanks for the link but that didn't give me the PDF option. Maybe because I opened the link ftom my mobile.

caesarome — Fri, 02 Oct 2026 19:06:16 GMT

If you have a mobile then try using the web browser in desktop mode or if you have another device like a tablet, PC or Mac then try that instead.