topic Re: Router keeps resetting! in Broadband

Router keeps resetting!

Jon+Kennerley — Fri, 02 Oct 2026 13:43:17 GMT

Over the last 3 days my router has been going down during the day and takes a good while to come back. The ONT box never seems to show an error so I don't know why the router keeps doing this. yesterday it happened approx 3 times and it's done it again today. I work from home and need a solid internet connection - I got cut off yesterday during an important meeting!!!! I've read on forums about many people with similar issues and they suspect poor router build quality. please advise as I have the best router that you provide apparently.

Re: Router keeps resetting!

Chrisee — Fri, 02 Oct 2026 15:24:33 GMT

@Jon+Kennerley sounds like your hub is faulty so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Router keeps resetting!

Brill+Gill — Fri, 02 Oct 2026 15:25:17 GMT

Thanks for escalating this @Chrisee. We’ve sent @Jon+Kennerley an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.