topic No welcome email received in Broadband

No welcome email received

Adrian21031990 — Fri, 02 Oct 2026 14:02:17 GMT

Hi, I had the router delivered, and I'm trying to create the sky id , but is asking for sky id which usual is sent true the welcome email, but the problem is that I haven't received any welcome email, and if I put the last 6 digits of the card, they are not recognised.

anyone can help?

Re: No welcome email received

Chrisee — Fri, 02 Oct 2026 15:13:40 GMT

@Adrian21031990 not exactly sure what you need but I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: No welcome email received

Brill+Gill — Fri, 02 Oct 2026 15:25:59 GMT

Thanks for escalating this @Chrisee. We’ve sent @Adrian21031990 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.