topic Re: WiFi isn't working. Very intermittent in Broadband

WiFi isn't working. Very intermittent

DanCurts — Fri, 02 Oct 2026 12:36:46 GMT

Hi, our Sky WiFi isn't working properly and keeps dropping in and out. We were sent a new hub as we initially thought that was the problem, but having replaced it, we're still experiencing the same issues. It seems the problem is with the WiFi itself rather than the hub, so we'd like this investigated and the connection properly sorted, please. It's becoming quite frustrating having such an unreliable connection. Thank you.

Re: WiFi isn't working. Very intermittent

caesarome — Fri, 02 Oct 2026 13:00:46 GMT

@DanCurts

We are customers here so can't investigate this for you.

The next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

https://www.sky.com/help/articles/hub-lights-explained-start