topic Re: No broadband OR WiFi in Broadband

No broadband OR WiFi

Jamie_- — Thu, 01 Oct 2026 23:47:56 GMT

We have 2 mobile devices and 2 devices connected to the hub via ethernet. Both have no connection.

Schwifty — Thu, 01 Oct 2026 23:50:46 GMT

Same issue here

Schwifty — Thu, 01 Oct 2026 23:52:44 GMT

Taking the power cable out for 10 seconds and plugging it back in and waiting fixed mine

Missmarieb84 — Fri, 02 Oct 2026 02:01:08 GMT

Mine has been cutting out since about 12:30 and is now completely down, no Internet light on the hub no matter how many times I reset

Daniel0210 — Fri, 02 Oct 2026 02:08:34 GMT

All,

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.