topic Re: Constant severe WiFi speed drops in Broadband

Constant severe WiFi speed drops

DSkyUser — Mon, 21 Sep 2026 08:05:13 GMT

For a few months now I sm getting constant, sudden speed drops on WiFi devices, dropping from 6-700mbps down to sub 1mb speeds, lasting anywhere from 2-10+ minutes.

this impacts all devices on WiFi at least, possibly Ethernet but can't say I've noticed it on those.

I have tested multiple WiFi channels, router is in an open, high space away from devices and I have tested with just two mobile phones connected and nothing else, and the issues still occur.

as the borsdband checker reports no issues, I seem to just be told I need to change WiFi channel or reboot the router to fix it, obviously those haven't worked.

is anyone else experiencing this of late? Prior to this I never had issues like this.

Re: Constant severe WiFi speed drops

Sky_Gee — Tue, 22 Sep 2026 11:18:17 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Constant severe WiFi speed drops

DSkyUser — Thu, 01 Oct 2026 17:50:46 GMT

Hi, really appreciate you taking the time to escalate this and get me through to support.

unfortunately a waste of time due to constant requests for unrealistic tests like disconnecting all devices frequently for testing, constndtly wuedutons in location of router repeatedly, speed drops being blamed on a non-existent fish tank and constantly being told "well the router looks fine".

no really sure where I go with this from here, no changes to home network or house regarding electronic devices since before the issue but I am just constantly told, "it must be your devices causing it."

Re: Constant severe WiFi speed drops

DSkyUser — Sun, 11 Oct 2026 17:30:44 GMT

@Sky_Gee Bumping this to ask if there is a way to escalate?

after weeks of constant chat wipes, being asked to do the same troubleshooting over and over and over, I have asked them to escalate the issue to broadband cancellation, and that has been ignored and now the chat icon disappeared?

horrific customer support experience so far, I have to say.